Refund policy

RETURNS & EXCHANGES POLICY

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Your satisfaction is very important to us. Please note that each piece of jewelry is hand crafted and one of a kind and it is due to this that we do not accept returns on purchases.
Please make your selections carefully.
Unworn jewelry purchased through our website can be exchanged within 15 days of purchase for another piece of the same value or store credit. If exchanges are made for a piece of jewelry of higher value, the customer will be charged the difference.
All custom pieces are final sale and may not be returned or exchanged.
We reserve the right to deny unreasonable repairs or exchanges.

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REPAIRS

We will make reasonable repairs on items for up to 1 year after date of purchase.
We can not be responsible for items that are lost or damaged during return shipping.
All repairs are subject to shipping charges.
We reserve the right to deny unreasonable repairs or exchanges
For all repair inquiries, please email repairs@dirtyhandsjewelry.com and include your name, description, photo of the damage, and proof of purchase. You will receive a response back within 1-2 BUSINESS DAYS.
Once approved a return authorization number will be issued to you. Any unauthorized packages sent to Dirty Hands Jewelry will be rejected and returned to senders.

To return merchandise for repairs please send all items to Dirty Hands Jewelry C/O Enrique Muthuan 296 Bedford Avenue Brooklyn, NY 11249.